What we do

Developing and managing a franchise can be a time-consuming and challenging project! Documenting process, developing training, navigating compliance, and marketing a concept requires a team of devoted individuals with a wide range of experience. Front Burner Advisors makes the process quick and simple by implementing a proven methodology through its team of experienced advisors. We have experience franchising multiple concepts and help to expedite the process while avoiding potential challenges. Our services include a broad range of operational, customer experience, and human capital solutions including:

FRANCHISE OPERATIONS

Establishing the foundational mechanics for rapid franchise growth across multiple locations. Creating scalable models, implementing best practices, and building replicable processes that help to drive results.

FRANCHISE DEVELOPMENT

Assessment and Benchmarking
Business and KPI Modeling
Compliance – FDD and FTC
Franchisee Management

MARKETING

Franchise Marketing
Conference and Event Planning
Sales

OPERATIONS

Process Documentation
Back Office Development
Real Estate Design
Site Selection
Purchasing and Distribution Systems

CUSTOMER EXPERIENCE

Creating an optimized customer experience ensuring loyalty and profit margins. We document the customer journey, define touch points, build engagement points, and harness actionable data across each interaction.

STRATEGY DESIGN

Customer Research
Brand Differentiators
Journey Mapping

EXPERIENCE DEVELOPMENT

Marketing / Asset Creation
Service Design
Customer Recovery

ANALYTICS

KPI Development
Service Management and Audits
Brand Standards Compliance

EMPLOYEE ENGAGEMENT

Creating a culture of ownership and inclusion provides the basis for excellent customer service and contributes to the company’s growth. Culture design, employee training, and internal communications ensure your workforce is engaged and ready to help the franchisees.

CULTURE DESIGN

Environment Design
Values Development
Brand and Life Engagement

EMPLOYEE TRAINING

Online / Digital Delivery
Workshop Trainings
Executive Roundtables

COMMUNICATION HIERARCHY

Events
Communication Protocols
Public Relations